Nível de satisfação dos serviços de concessão pública: um estudo sobre os usuários dos Centros de Formação de Condutores

Abstract

This work has out to examine the satisfaction with public services provided specifically to enable users of the system in the state of Rio Grande do Sul. The methodological procedure used was a quantitative research on the goal and a descriptive research, which will be rated the degree of satisfaction with services used by users. The research was carried out through a questionnaire to service users of Drivers Training Centres in the cities of Santana do Livramento and Santa Maria. Studies were carried out to obtain concepts of big and renowned authors on public service and an analysis of the fundamental and important form of the state that began in Brazil in the 90s the government of Fernando Henrique Cardoso. It was a specific chapter of public service concession, which analyzes the legislation and the concepts and thoughts of the lead authors on the subject area. Finally we present the results of applied research where there is the satisfaction of users regarding the quality of services provided by dealers.