Acessibilidade para surdos em concessionária de veículos automotivos em Santa Maria - RS

Abstract

This research brings as main theme the accessibility for deaf in the reception of the automobile dealership of Santa Maria - RS. The work presents as main objective to verify how effective the interaction and communication between deaf and listeners, in conce ssionaires that receive deaf clients interested in knowing the vehicles available in the store. As for the research problem, it intends to know: how does the accessibility happen among deaf people and listeners in the Santa Maria concessionaire to ensure differentiated treatment for deaf clients? This is a descriptive qualitative research of the Case Study type. The instrument that is used for the data collection will be the Interview. The participants of this research will be the deaf clients and the liste ners employees of local automotive concessionaires. The interviews are recorded in audio for the listeners’ people and on videotape for the deaf, considering a language of access of these users. Therefore, it will be performed in Portuguese, oral for the listeners and in Libras for the deaf people. A theoretical contribution on Accessibility, Deafness and Legislation is also sought, as well as to bring to the reader theories about the language and the importance of the Sign Language in the Deaf Listeners Communication. As a result, this study reinforces that for communication between deaf and listener’s people to be viable in automobile dealerships it’s necessary to happen through a sign-visual language - the natural language of the deaf community. In this w ay, the differential treatment is preserved for a minority group – the deaf community.