Gestão de compras em serviços de saúde: um estudo de caso em uma instituição pública em Santa Maria/RS

Abstract

This paper presents a case study, carried out at the Superintendency of Bids and Purchasing, the City of Santa Maria-RS, responsible for procurement of materials and medicines for public health. This study aims to propose a methodology for managing logistics procurement to public health in the field of applied social sciences. As adopted procedure was first performed a literature review, required for the development of the study. Following the literature review, an interview was conducted with the superintendent of the City purchases in order to seek and clarify information about the procedures used in the acquisition of materials for the proper development of the Case Study. Moreover, the industry has studied in their logistics operations to the public health system, a purchasing management materials, medicines and services effectively. Thus, this research ensures that the qualification in this area is necessary for the provision of quality services to the users of public health. The information analyzed showed that the current system is effective and also presents opportunities for process improvements. Furthermore, this study has contributed to improve the efficiency of the processes studied, pointing shortcomings and propose ways to fix them, concluding with the presentation of a model as a suggestion to the processes analyzed.