A gestão da informação arquivística como contribuição para a gestão da qualidade

Abstract

The rapid world changing has generated a paradigm break in the social, economic, technical and organizational areas. The search for process improvements to overcome the expectations of the customer has the quality as the differential for the survival of organizations. However, there is no concern dedicated to the field of information, what is questionable, since the information is critical in supporting the strategies and the process of making decision. The purpose of this study is to demonstrate the importance of information management in organizations seeking archival quality standards, as well as the important role of the archivist of information front of the effectiveness of quality management. The data needed to answer the object were obtained by observing in real life and through non-standardized interviews according to the demand of the problem and the literature and documents research. It was sought to systematize the evolution of the concept of quality management, process approach, cycle improvements, tools, standards of excellence, quality awards and ISO 9000 series, for a better understanding of a professional practice. Thus, it was tried to emphasize that the implementation of a document management program ensures control over the information and resource savings by reducing the mass of documents. Therefore, the great contribution of archival processes for quality is in the fact that these ones generate the evidence required to prove the use of systems and management tools.