Inadimplência no setor de transporte: um estudo com os estudantes sobre as suas causas na empresa Quiron Tur localizada em Palmeira das Missões, RS

Abstract

In the current financial scenario of the country, faced with the economic crisis, organizations need to be more attentive and in search of alternatives that can keep it protected from the risks and minimizing as much as possible the causes that can leave the financial health and stability of life of the threatened company. One of the factors that are increasingly worrying companies is the increasing number of defaulters, so the main objective of this work is to identify the causes of default and subsequently suggest a plan of actions to solve this problem in the company Quiron Tur located in the municipality of Palmeira das Missões - RS has been presenting, from February 2016 to March 2019. The study is a qualitative research, where interviews were applied to delinquent clients, which contained eight open questions. After the interviews were conducted, to analyze the data obtained, the results were divided into three categories of analysis, so it was possible to draw up a plan of actions in order to suggest solutions, such as the formalization of the company's collection process and adoption of a updated customer register, with the purpose of minimizing the number of defaults of the company, contributing directly to the financial health of the company.