Investigação dos aspectos que sustentam a gestão do conhecimento nas organizações: relações entre o estilo e as ferramentas utilizadas

Abstract

Knowledge management consists an emerging subject, relevant to the organizational context, especially those organizations that envision maintenance, growth, competitiveness and innovation in the market. Nowadays, it is unnecessary talk or put in question the importance of knowledge management for organizations. Studies about how to become more tangible and, in some way, facilitate and leverage the use of this relevant resource are still been sougth. The objective of this study was to determine which tools are used to support each step of the process of knowledge management in organizations: identify, obtain, distribute, use, create, share, sustain and dispose, relating management style: dynamic, passive, people-oriented and systems oriented. To support the research model studies were considered De Sordi (2008) that presents a model of knowledge management containing defined stages, and studies of Choi and Lee (2003) related style of knowledge management. The method of research used a multicase study, a qualitative approach, where the data was collected through direct observation, document analysis and semi-structured interviews with eight respondents in four organizations working in software development. As a result the study finds that innovative tools to bring to light practices used by organizations in each stage of knowledge management, other words, routine actions that allow the maximum possible utilization of knowledge relevant to the internal context of the organization. Thus, the study points to the contributions from both academia as details some intrinsic aspects addressed by theorists who describe steps to the process of knowledge management, and for the professional context serve as a parameter to organizations who feel the need to better manage knowledge in their surrounding environment and have no examples for this effective management. Also concluded that knowledge management can be effective regardless of the direction the company has about the management style, but style needs to be noted at the time of creating tools or means to manage knowledge.