Maturidade do alinhamento entre planejamento estratégico e tecnologia da informação em duas instituições federais de ensino superior

Abstract

The strategic alignment in an organization refers to the adequacy and functional integration between external and internal environments to develop skills and maximize organizational performance. In this work, was use the model of Luftman (2000) to analyze the maturity of the strategic alignment, which assesses the relationship of IT with the planning area through a five-level scale, based on six criteria: communication, metrics , governance, partnerships, technology and human resources. According to author, the stronger integration between areas, the highest maturity level of alignment. Was chose to perform this study in two federal universities in the state of RS that have different contexts: one was founded in 1960 and has your processes structured and another was instituted in 2005 and their processes are in developing and consolidation. Departing from this context, the main objective of this dissertation was stipulated that identify the level of alignment between Strategic Planning and Information Technology in both IFES. To achieve this goal, was chose to use the method of multiple case study through a qualitative research of a descriptive nature. The results lead to the identification of different levels of alignment maturity in the institutions, and the institution with longer foundation and more established processes to reach a higher level of maturity regarding the institution with shorter foundation and processes being consolidation.