Proposta de gestão integrada baseada na ISO 9001, com foco na cultura organizacional

Abstract

The use of certification is considered a facilitating tool in demonstrating the company's commitment to all the stakeholders, and how organizations today are increasingly under pressure to perform more with less, the search for the junction of these standards in an integrated management system is seen as an opportunity. As the work program this management need the cooperation of everyone involved, this idea infiltrate into the company culture is necessary. This study aimed to propose a system of integrated management of ISO 14001 and OHSAS 18001 standards from the ISO 9001 implemented in leather tanning company, based on the adaptation and use of organizational culture. In this sense, the research is classified as applied qualitative and quantitative approach and procedure as a case study. The main results obtained highlight the relevance of this study for both academia and for the business sector, which reported that the merits of an integrated management arising from a system of standards facilitates the process. The conceptual model used in this study found that there is a significant interaction between the quality systems, environmental and OHS thus from a rigorous analysis of the ISO 9001 standard implemented in the company of this study may suggest actions which have created competence to harmonize understanding the business and subsystems that most influence on your performance, it is expected that by using the suggestions proposed the organization deliberately turn for the better and as a result, disseminate gains in perceived quality of its products and brand reliability internally and externally. It was concluded that with some adjustments in the Gobba Leather enterprise system, it can integrate their quality processes, environment and safety as well as to guarantee such certifications, noting that the proposed action adaptation of the organizational culture of the company in order to that everyone understands the many benefits of this procedure will ensure the success of management.