Gestão por processos e lean manufacturing associada a controle estatístico de processo online em uma indústria de produtos empanados a base de frango

Abstract

The objective of this work is to tell the application of the administration model for process management, Lean manufacturing and online statistical process in a industry of coated and formed chicken products, seeking to evaluate the acting of the processes key of the business continually with the customer's vision. The study was made by the evaluation of the process improvement, accomplished by control charts and capability indexes, comparing the data before and after the implantation of the administration system for process associated to the statistical process control. This way, the collected data suggest that the new administration model, brought for this company a larger involvement of all the members of the organization, in the search of the reduction of losses and products out of the technical specifications and mainly a larger attendance the customer s technical specification, however the causes of variation of the process need to be better investigated