Avaliação de usabilidade e satisfação de uma plataforma de ensino de idiomas

Abstract

This study applies the 10 Heuristics of Nielsen (1990) in the language platform Duolingo and presents the level of user satisfaction to justify the usability of this Virtual Learning Environment. It is understood as Virtual Learning Environment, a platform that provides the interactivity between people and objects with pedagogical objectives, and the evaluation done here, turns to its interface. The Duolingo Teaching Platform has two modules, one for students without a teacher's follow-up, in a collaborative and self-taught way, and a specific one for schools, where teachers can accompany their class. As a result of the heuristic and satisfaction evaluation, we have a positive picture of this platform, with few suggestions for changes, where most usability criteria meet a good level of satisfaction.