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Itens para a visualização no momento 31-40 of 66
Serviços ao cliente como estratégia de relacionamento: um estudo sobre a satisfação e a lealdade do consumidor em uma rede supermercadista
(Universidade Federal de Santa Maria, 2006-09-06)
In the last twenty years there have been an increasing number of companies that chose strategies to establish a relationship with their clients. In consequence, several studies concerning the Relationship Marketing have ...
Liderança e comprometimento: uma relação possível?
(Universidade Federal de Santa Maria, 2007-05-08)
The subject of this research brings a problem linked with a theoretical model about leadership developed by Likert (1975), and with a theoretical model of organizational commitment by Allen and Meyer (1990, 1991, 1997). ...
A competitividade do setor hospitalar de Cruz Alta/RS
(Universidade Federal de Santa Maria, 2006-03-07)
The main objective of the research is to analyze competitive structure of the hospital in
Cruz Alta/RS. For this analysis to be made, the Porter's competitiveness model (1986), with
the five competitive forces, that they ...
Redes de cooperação do estado do Rio Grande do Sul: um estudo dos motivos de participação das empresas em redes
(Universidade Federal de Santa Maria, 2007-06-20)
At the present scenario, one of the solutions found by micro, small and even medium-sized enterprises to retake their growth, development and competitiveness has been the nets. This alternative may result in more development ...
Gestão estratégica e as competências gerenciais na estrutura administrativa das organizações
(Universidade Federal de Santa Maria, 2007-12-17)
This work presents an analysis of the managerial competences of the Administrative Managers of 2 located companies in the municipal district of Santa Maria, State of Rio Grande do Sul. The general objective of the research ...
Ferramentas administrativas para micro e pequenas empresas
(Universidade Federal de Santa Maria, 2006-01-25)
During the last decades the organizations had faced a competition for markets that little were differentiated, therefore the consumers if they contented with what he was
offered to them. Today the consumers possess more ...
Particularidades inerentes ao modelo de gestão de um empreendimento de economia solidária: um estudo de caso
(Universidade Federal de Santa Maria, 2007-04-25)
This research was developed with the purpose of evaluating the existence of specific particularities in the management model applied on a solidary economy business. Every
organization presupposes the existence of a formal ...
Indicadores de desempenho e competitividade de empresas associadas em rede: um estudo de multicasos de uma rede de agências de viagens e turismo do estado do Rio Grande do Sul
(Universidade Federal de Santa Maria, 2007-03-01)
This study shows the theme performance and competitiveness of 16 enterprises that are part of a net of travel and tourism agencies in the State of Rio Grande do Sul.
Indicators have been developed to evaluate the period ...
O planejamento profissional e o seu alinhamento ao planejamento estratégico organizacional
(Universidade Federal de Santa Maria, 2007-12-17)
In many organizational environments,the professional planning is becoming important, and people need to know and understand that this tool is intended to assist them in reaching the desired success their proffessional life. ...
Alinhamento estratégico entre os planos de tecnologia da informação e os planos de negócio: uma análise dos fatores influenciadores
(Universidade Federal de Santa Maria, 2007-06-13)
In recent years the subject, strategical alignment, has been treated for several authors of the area as an important tool of enterprising management, which provides to the company,
conditions to act in way integrated with ...