Diagnose situacional dos processos de trabalho em CAPS do tipo II na perspectiva da pesquisa ação

Abstract

The present article of the qualitaty nature, is basead on an expanded research. The result generated the intervention realized by the residents of the Multiprofessional Residency Program, with emphasis on Mental Health, about work process, in a Psychosocial Care Center in Rio Grande do Sul. The study realized was based on the premises of Thiollent's (2011) about action research, in which actions got realized, with the team, where it was sought to discuss the work on mental health, that has been coming developed in this service. The objective of this study was to analyze the work processes in mental health inside this service, starting from the historic mark, identifying the fragilities and potentialities, from the survey of the current situational diagnosis of the service. It was conclude that the situational diagnosis; the analyses of needs (critical nodes); the health planing; and the spaces of the discussions about the work processes in the services are of extreme importance and relevance for the qualificate assistance offered to the mental health user.