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Percepção sobre custos da qualidade em indústrias: um estudo de caso
(Universidade Federal de Santa Maria, 2011-04-07)
This study aimed to assess how we are applying the Quality Cost Management in the industries of the central region of Rio Grande do Sul, check whether the company has quality management and costs with their production ...
Otimização do processo de solda TIG no aço tubular AISI 304 por meio da análise de relação Grey - Taguchi
(Universidade Federal de Santa Maria, 2018-01-23)
The search for optimization of processes in production management aiming at quality is characterized by the need to identify the levels of factors that imply the right to decision making, being a basic basis for a satisfactory ...
Plano de gestão para a Prefeitura Municipal de Dilermando de Aguiar
(Universidade Federal de Santa Maria, 2004-05-07)
This work search to contribute with the improvement of the attendance to
the users of the Municipal City hall of Dilermando of Aguiar, in Rio
Grande do Sul. For such, it was necessary to research the Municipal
district ...
Utilização do método QFD como indutor de diretrizes para a melhoria da qualidade: um estudo de caso
(Universidade Federal de Santa Maria, 2004-03-05)
The quality has not been a product differential anymore. It
became a primordial element to the maintaining of organizations in
the turbulent competitive market, determined by ongoing
transformations. This work presents ...
Avaliação dos serviços de pós-graduação lato sensu sob a perspectiva do aluno concluinte para melhoria contínua
(Universidade Federal de Santa Maria, 2006-12-05)
This work aims to raise the performance of the courses in post-graduation of lato-sensu level of an Institution of Higher Education by the perspective of the students about to conclude the course, planning to identify ...
A sala de aula UFQ: útil, funcional e de qualidade - uma intervenção prática para a melhoria das disciplinas teóricas -
(Universidade Federal de Santa Maria, 2004-01-19)
This dissertation is the result of a case study developed in the Course of
Drawing and Plastic of UFSM, and aims at proposing a practical intervention
in classrooms for improvement in theoretical disciplines. The ...
Investigação das consultas ambulatoriais do HUSM através da estatística multivariada
(Universidade Federal de Santa Maria, 2006-11-17)
Public health in Brazil presents many difficulties, and within this challenging context the University Hospital of Santa Maria (HUSM) RS, Brazil makes an effort to maintain its organization by keeping the focus on the ...
Norma ISO 9001/2000 como modelo de gestão: um roteiro de implantação para as organizações e sua implementação - um estudo de caso
(Universidade Federal de Santa Maria, 2007-12-21)
In a global market with increasing demands of customers, the establishment and maintenance of quality management systems and their subsequent certification is in a critical factor of success for organizations wishing to ...
Ações para melhoria da satisfação dos clientes em uma cooperativa de crédito
(Universidade Federal de Santa Maria, 2009-01-01)
This dissertation has for objective to present actions of improvement of satisfaction customers in a Cooperative of Credit. The research was accomplished with associated, employees and the director the Cooperative, located ...
Avaliação do processo de ensino: uma abordagem multivariada
(Universidade Federal de Santa Maria, 2006-11-16)
The practice of quality in university management is done with the engagement of all school community. Thus, through the evaluation of the teaching process, the present work aimed at identifying weak and strong points of ...