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Avaliação dos serviços de pós-graduação lato sensu sob a perspectiva do aluno concluinte para melhoria contínua
(Universidade Federal de Santa Maria, 2006-12-05)
This work aims to raise the performance of the courses in post-graduation of lato-sensu level of an Institution of Higher Education by the perspective of the students about to conclude the course, planning to identify ...
Investigação das consultas ambulatoriais do HUSM através da estatística multivariada
(Universidade Federal de Santa Maria, 2006-11-17)
Public health in Brazil presents many difficulties, and within this challenging context the University Hospital of Santa Maria (HUSM) RS, Brazil makes an effort to maintain its organization by keeping the focus on the ...
Norma ISO 9001/2000 como modelo de gestão: um roteiro de implantação para as organizações e sua implementação - um estudo de caso
(Universidade Federal de Santa Maria, 2007-12-21)
In a global market with increasing demands of customers, the establishment and maintenance of quality management systems and their subsequent certification is in a critical factor of success for organizations wishing to ...
Ações para melhoria da satisfação dos clientes em uma cooperativa de crédito
(Universidade Federal de Santa Maria, 2009-01-01)
This dissertation has for objective to present actions of improvement of satisfaction customers in a Cooperative of Credit. The research was accomplished with associated, employees and the director the Cooperative, located ...
Avaliação do processo de ensino: uma abordagem multivariada
(Universidade Federal de Santa Maria, 2006-11-16)
The practice of quality in university management is done with the engagement of all school community. Thus, through the evaluation of the teaching process, the present work aimed at identifying weak and strong points of ...
Qualidade na prestação de serviços fisioterápicos - um estudo de caso sobre expectativas e percepções de clientes
(Universidade Federal de Santa Maria, 2006-12-11)
The present study approaches quality in the physiotherapy services rendered through the comparison between expectations and customers' perceptions. The study was developed in a Physiotherapy clinic from Santa Maria's city ...
Um modelo gerencial de qualidade para micro e pequena empresa de confecção com base no perfil liderança.
(Universidade Federal de Santa Maria, 2008-02-25)
The present research has as mark to propose a Managerial Model of the Quality which can aid the personal computer administrators and small companies (MPEs) of making, in order to assure the continuous improvement in the ...
Apoio à decisão na detecção de flutter e fibrilação ventricular em eletrocardiograma
(Universidade Federal de Santa Maria, 2008-04-15)
Computer-based decision support is an important tool in business and management areas, being today essential for medical diagnosis. This dissertation presents a new
electrocardiogram ventricular flutter and fibrillation ...
A utilização do QFD para melhoria contínua dos processos produtivos e combate ao desperdício em indústria do setor metal mecânico
(Universidade Federal de Santa Maria, 2008-08-06)
The changes have been made ever more rapid and significant. Seek to better methods of production, lower costs, higher rates of productivity and quality. Companies have made efforts to implement management actions to improve ...
Análise da cultura voltada à inovação em organizações rumo à excelência na região de Santa Maria - RS
(Universidade Federal de Santa Maria, 2014-02-18)
The competitive environment grows more and more. This puts some pressure on organizations to present something more than just trading products and services. Then, it appears the innovation as a key factor for differentiation. ...