Aplicação de ferramentas de gestão da qualidade em não conformidades delimitadas para um componente de maquinário agrícola produzido em uma indústria metalmecânica

Abstract

The production process of machinery aimed at agricultural activities requires that the execution of manufacturing factors can be operated and managed with the best operational excellence. Due to the significant increase in demand for agricultural machinery during the COVID-19 pandemic, linked to the reduction in the availability of raw materials, highlighted the need for a management system that works on the continuous improvement of processes and that meets the specific requirements of the client. The quality of a product to be sold directly influences customer satisfaction and perception from the supplier organizational point of view. Quality tools, such as the Pareto Diagram and Ishikawa Diagram and corrective actions in conjunction with the ISO 9001:2015 Standard, bring with them methods of analysis and solution of specific and systemic problems, with the aim of standardizing and optimizing the industrial management process, in addition to guaranteeing the satisfaction of the final customer. The present work has as objective the analysis and application of these tools in a component of agricultural machinery manufactured in a metalworking industry in the city of Cachoeira do Sul. Data for analysis were extracted and treated by quality management software provided by the industry. The nonconformities of the processes were analyzed to discover the main cause of the occurrence of the problem. Corrective actions were suggested to resolve the non-compliance, which resulted in a considerable reduction in the occurrence of new problems for the component.