Potenciais conflitos entre princípios lean e indicadores de desempenho: um framework exploratório

Abstract

Lean production has been increasingly used by various industrial sectors, in search of competitiveness, as well as these lean improvements take place in companies that usually have been developing their management by performance indicators already. Thus, we sought to answer a research question: “how the implementation of lean principles conflict with the main performance indicators used in the industry?”. To assess this relationship, the main measures used in manufacturing industries were identified, characterized lean from principles and then confronted based on how the good result of the indicator can affect the implementation of the lean principle. The product was an exploratory framework with conflicts and mitigation actions, validated by experts. The results revealed that although there are conflicts, especially perceived in the short term, they can be anticipated and minimized with the help of the proposed framework. In addition, the research points to practical contributions for companies with proposed actions and how future studies can deepen and bring even more contributions on the proposed topic.