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Aplicação do método (AHP) contribuindo para a busca da sustentabilidade em uma empresa de construção civil
(Universidade Federal de Santa Maria, 2016-12-07)
In today's business overview, consumers are increasingly demanding when consuming the services of organizations. Sustainability is a broad and indispensable term in all professional, business and human activities. Based ...
Análise da qualidade nos projetos de ensino, pesquisa e extensão da Universidade Federal de Santa Maria - Campus Cachoeira do Sul
(Universidade Federal de Santa Maria, 2019-12-01)
Fierce competition and globalization require companies to improve their quality performance. Technological and economic transformations drive not only companies, but several other entities, such as the Federal Universities ...
Percepção sobre custos da qualidade em indústrias: um estudo de caso
(Universidade Federal de Santa Maria, 2011-04-07)
This study aimed to assess how we are applying the Quality Cost Management in the industries of the central region of Rio Grande do Sul, check whether the company has quality management and costs with their production ...
Análise estatística para seleção dos atributos que caracterizam os indicadores de continuidade do fornecimento de energia elétrica
(2021-08-25)
The quality of electricity (QEE) supplied by electricity distributors is regulated by the National
Electric Energy Agency (ANEEL) in 3 main aspects: service quality, product quality
and service quality. With regard to ...
Otimização do processo de solda TIG no aço tubular AISI 304 por meio da análise de relação Grey - Taguchi
(Universidade Federal de Santa Maria, 2018-01-23)
The search for optimization of processes in production management aiming at quality is characterized by the need to identify the levels of factors that imply the right to decision making, being a basic basis for a satisfactory ...
Avaliação dos serviços de pós-graduação lato sensu sob a perspectiva do aluno concluinte para melhoria contínua
(Universidade Federal de Santa Maria, 2006-12-05)
This work aims to raise the performance of the courses in post-graduation of lato-sensu level of an Institution of Higher Education by the perspective of the students about to conclude the course, planning to identify ...
Investigação das consultas ambulatoriais do HUSM através da estatística multivariada
(Universidade Federal de Santa Maria, 2006-11-17)
Public health in Brazil presents many difficulties, and within this challenging context the University Hospital of Santa Maria (HUSM) RS, Brazil makes an effort to maintain its organization by keeping the focus on the ...
Norma ISO 9001/2000 como modelo de gestão: um roteiro de implantação para as organizações e sua implementação - um estudo de caso
(Universidade Federal de Santa Maria, 2007-12-21)
In a global market with increasing demands of customers, the establishment and maintenance of quality management systems and their subsequent certification is in a critical factor of success for organizations wishing to ...
Ações para melhoria da satisfação dos clientes em uma cooperativa de crédito
(Universidade Federal de Santa Maria, 2009-01-01)
This dissertation has for objective to present actions of improvement of satisfaction customers in a Cooperative of Credit. The research was accomplished with associated, employees and the director the Cooperative, located ...
Avaliação do processo de ensino: uma abordagem multivariada
(Universidade Federal de Santa Maria, 2006-11-16)
The practice of quality in university management is done with the engagement of all school community. Thus, through the evaluation of the teaching process, the present work aimed at identifying weak and strong points of ...