Gestão por processos e gestão de documentos como ferramentas de melhoria na seção de protocolo da diretoria de saúde da Aeronáutica

Abstract

The objective of the study is to analyze the theoretical bases of the application and the development of the business process management with the document management in the section of protocol and archive of the Aeronautics Health Board. The aim is to know the methods and tools of process management and document management recommended in the literature, seeking to identify those that apply to the needs of the section of protocol and archive. Then analyze the structure and operation of section, considering its interrelations with the other Health Board sectors. After these phases of study, it was possible to establish an interaction between the theoretical references analyzed in order to identify improvements for section of protocol. The study analyzes the business process management that has been taking a prominent position as a management methodology in companies that seek effectiveness and efficiency in their work processes. Aeronautics Health Board as a federal public agency seeks to adapt its management practices to the current competitive market in Brazil and in the World. It is pointed out as hypothesis of study that the great problem in the operation of the section of protocol and archive, is the lack of processes and procedures of documentary management standardized according to the best practices and in line with the other areas. These conditions could be achieved through the implementation of process management. The results show the importance of BPM in the document management in section of protocol. At the end it was possible to propose process modeling that allowed the visualization of the existing flaws in the section activities. The need for continued maintenance of existing programs and policies in the organization was perceived, as well as the training and updating of the knowledge of the staff through courses and lectures.