Estudo sobre como fatores motivacionais e de satisfação podem levar à qualificação do serviço público e ao bem-estar dos funcionários da Prefeitura de São Leopoldo

Abstract

There is no doubt the important role that the public manager has acquired in recent years, in order to optimize public resources and enhance your picture servers in the search for better results and higher quality of life for these. As the server the great "raw material" for the public system to work efficiently, this article aims to identify and analyze the factors of institution that can influence the motivation and satisfaction of these servers, demonstrating by the organization, will qualify and provide welfare to its staff, making these servers deem more value to their work and the institution they represent. The study evaluated the servers in São Leopoldo, seeking to know how is your motivation and satisfaction. First, they sought, in doctrine, the important concepts to know what it means motivation and satisfaction in the workplace and how this can lead to an important management tool and change the culture of the organization. After, we applied a questionnaire with closed questions, quantitative and exploratory-descriptive, 310 career employees, crowded at the Municipal Administrative Center. For the interpretation of the data used to Maslow's theory and the theory of Herzberg. The results show, in general, for motivation at work, considering the relationship with colleagues, superiors and his own role as a public servant, but had some highlights of dissatisfactions, as the lack of a policy on merit, improvement and functional support.