Perfil dos usuários da Casa da Memória da Fundação Cultural de Curitiba

Abstract

This monograph expose the result of work done to profile the user of the House of the Memory of the Municipality of Curitiba Cultural Foundation from September 17 to October 6 in this year. Therefore, we attempted to make a literature researching order to have a theoretical overview on the subject, which enabled the understanding and importance of the core of this research with users. Data collection was done through a questionnaire with open and closed applied to users who attend the House of Memory questions. Quantitative and qualitative analysis of the data allowed us to identify user's profile, their information needs and satisfaction with services provided. After the analysis we can that the users profile of the House of Memory is mostly female, aged 46-55 years, having graduated in history and work in the area of culture. Generally are satisfied with the services offered by the institution.The study of users should be considered as a strategic tool and provide support for action planning units of information, it allows you to meet the information needs and the level satisfaction of their searchers.