Análise da qualidade nos projetos de ensino, pesquisa e extensão da Universidade Federal de Santa Maria - Campus Cachoeira do Sul

Abstract

Fierce competition and globalization require companies to improve their quality performance. Technological and economic transformations drive not only companies, but several other entities, such as the Federal Universities to seek quality as a differential. In universities there are three pillars, teaching, research and extension, which are considered great virtues of Brazilian federal universities, as they demonstrate their educational and social commitment. Project managers are looking for ways to satisfy customers and project stakeholders, so one way to make this happen is by implementing and adopting quality management parameters. Thus, this paper aims to analyze the quality of teaching, research and extension projects of UFSM-CS from quality parameters. The research was performed following the steps of project survey of UFSM-CS courses (Architecture and Urbanism, Agricultural Engineering, Electrical Engineering, Transport and Logistics Engineering and Mechanical Engineering), invitation to project coordinators to participate, application of a semi-structured questionnaire consisting of three groups of questions and tabulation of results. As results, the research identified that the parameters most used by managers are also considered the most important, being them, "development of team skills and abilities", " fulfillment of schedule", "elaboration of strategic goals", "meeting strategic goals" and "accordance with the rules and legislation". The survey also identified non-face-to-face media such as cross-platform instant messaging and email applications as the most commonly used for communication between project teams. Finally, from the mapping performed, it is possible to say that although some quality parameters are used, others are unknown, misunderstood or even not considered as parameters for measuring quality by project managers. Therefore, it is concluded that there is an openness to consider the quality parameters for monitoring and quality control of teaching, research and extension projects of the Cachoeira do Sul Campus of UFSM.