Estratégias de gestão da informação do processo ambulatorial do HUSM face à Lei de Acesso à Informação

Abstract

The search, complexity and management of information in the public health area involve a variety of questions and needs to be observed, such as: secrecy, image disclosure, honor, research, as it is known that health institutions must have control differentiated and aligned with the Access to Information Law (LAI) on these issues. Thus, there is a need for strategies that meet these demands for both professionals and patients and that comply with relevant legislation and ensure transparency in their actions. The work is a research with emphasis on information management in health services, from the perspective of LAI, specifically in the Sector of Regulation and Evaluation in Health of the Hospital Universitário de Santa Maria (HUSM, RS). The study aimed to confront the theory with the practice of management activities developed within the Hospital, focused on the outpatient care area, and made use of methodological procedures for bibliographic review, document analysis and semi-structured interviews, in order to carry out a mapping of the processes used in information management practices in the sector, in order to encourage professionals to adopt the strategies proposed by the institution, in line with LAI and obtain greater control, quality and transparency in information management and decision making. With the data collection, and through the documentary analysis, the flow of the processes developed in the sector was mapped, and the application of the interview questionnaires, which can faithfully verify the gaps in the sector and the alignment of the information management strategies in face of the LAI , proposing, as a result, a list of suggestions, in order to organize the planning of appropriate strategies that meet the needs of health service managers at HUSM in the Health Regulation and Evaluation Sector (SERAS) and also that these benefit users of the institution, as a whole, fulfilling the requirements of LAI, guaranteeing the principles of SUS and promoting transparency in access to information on services provided in the outpatient care area.