Criação do ciclo de vida do produto para os sites institucionais da UFSM

Abstract

In the context of Information Technology (IT) organizations, the services in ther catalog are treated as the digital products that they offer. These services have a series of conditions, and are executed according to defined processes. A Service Level Agreement (SLA) is signed between these organizations and their customers, as a way of identifying the responsibilities of each involved and the conditions of service provision. In this context, this work aims to use PLM as a methodology for building a product lifecycle for UFSM’s institutional websites. Allowing, through the definition of the product and elaboration of the lifecycle, the formalization of requirements and processes for the definition of an SLA in the offer of the websites. This formalization started from the identification of system with information related to the product, allowing the definiton of this product and its variants. After that, they also based the elaboration of the lifecycle, including a support process for its review and of the product. The process was carried out in feedback sessions with members of the UFSM development team, as a way to validate the proposed mapping and cycle. The feedback allowed for the improvement of the proposal, in addition to approval for its implementation in the institution.