Compreensão de trabalhadores da saúde sobre ações desenvolvidas em um ambulatório multiprofissional vascular

Abstract

The purpose of this study was to analyze the understanding of health workers about the service provided at the Multidisciplinary Vascular Outpatient Clinic (MVO) of the University Hospital of Santa Maria (HUSM). The experience of the residents in the workplace allowed to realize that there is a lack of knowledge about the service offered about the work that is developed in the MVO. This is a descriptive study, qualitative approach whitch was made with 17 effective health workers from the HUSM, located in state of Rio Grande do Sul. The informations were collected from September to December 2016, through a questionnaire with open questions. The results showed that 29% of the workers did not make any type of routing and 76% never fowarded the patients to the MVO, which suggests the inexistence, ineficiency or unawarness of the reference and counter-reference system by them, 59% did not know the work done by the MVO, a significant and concerning percentage, being that the service is offered at their place of work. The people who answered this questionnaire agreed that MVO is very important for comprehensive care and they also related the multiprofessional care to the success of the treatment of these patients. They reported the importance of the multiprofessional teamwork to promote the health care, prevention of deseases, health complications and also improve the quality of life. We believed this research will make good changes in the way that the health workers work in the Health Care Network; This work will help in the development of actions that renew their professional practices, aiming to qualify the health services, in pursuit of integreity in the assistance; and will contribute to the construction of knowledge regarding this subject.