O gerenciamento de pessoas nos serviços terceirizados

Abstract

Many companies are hiring it’s second service because of the globalization and the market’s competition, that way they get more involved with the main product. This product is developed by people who work in the second service company, and that’s why there’s go to pay attention on the collaborators, managing permanently because they will represent the clients’ organization. The goal of this paper is to show how important is the management of people hired, where it’s going to be boarded: collaborators selection, training, motivation and, last, evaluations that should be done with the costumers and the collaborators, having the goal of verify the development on the service and the satisfaction, respectively. In those items, always, have a main focus: the management of people, searching to the second service company a efficient collaborator, that way the result will be a better service offered to the costumer.