O plantão social entre o “velho” e o “novo"

Abstract

The subject to be approached in this purpose is the Social Full-Time Assistance, also known as Social Especial Protection of Medium Complexity, according to National Social Assistance Policy.The Social Full-Time Assistance is a service of reference for the users in situations of social urgency and emergency, enabling their access to the other policies. With this, it is relevant to think about the Social Full-Time Assistance in the Social Assistance Policy, using the experience of curricular internship at the Secretary of Social Development, and make evident its importance as a critic space of guarantee of rights and foster of public policies. A theoretical-practical experience of the consolidated activities by the social assistance in his work environment and of the ones lived by the academic in her daily internship, in the period of September of 2013 to July of 2014, was performed. The model of Social Full-Time Assistance that was observed from this materialization of the work processes was the traditional – conservative, because this service uses routine tasks and develops administrative procedures, not having a social profile of the attended families and a systematization, analysis and evaluation of the professional practice. With this, the Social Full-Time Assistance become a tutelary space where the help and the assistance stand out in front of the guarantee of rights and foster of public policies. The Social Full-Time Assistance, when uses emancipatory methods of the people, which guarantee rights and based on promotions of public policies data, becomes a strategic space for the diminution of social inequalities, on the other hand, can be a space to minimize the absences of other services of social assistance, missing or in precarious situation in the city.