Entrevista de acolhimento como instrumento de intervenção do serviço social no acesso ao serviço de radioterapia do Hospital Universitário de Santa Maria.

Abstract

This paper presents the realization of the work process developed during the traineeship of undergraduate course Bachelor of Social Work in Radiotherapy Service of the University Hospital of Santa Maria (HUSM). During this period arose the need for development and implementation of host interviews with users of the sector, aimed at identifying the social and economic reality, establish relationship, identify their needs and guaranteeing the rights of service users, in order to ensure comprehensive care treatment. The application of host interview took place from April to June 2015, being used only 15 interviews with users who were starting treatment. From the host interviews held a characterization of users of the Radiotherapy Department, which is configured predominantly male, aged 40 to 79 years, with the precedence the city of Santa Maria, with a clinical diagnosis of cancer lung, prostate and oropharynx, and their retirement pension situation with social demands of lodging, transportation and social benefits. After known such demands were traced intervention possibilities for hosting demand by supporting institutions such as: Casa Maria, Shelter Leon Denis and Association for Support to People with Cancer (AAPECAN). Already in transportation needs, the lack of information is the major impediment for users to enjoy this right, leaving the social worker facilitate user access through the knowledge of the laws that support these cases. As in the transport demands, misinformation becomes the main difficulty in accessing social benefits, like Social Services should seek to guide users to a smaller bureaucracy in the conquest of their rights. Public policy should serve the population as a whole, the State has assumed its role, but in daily life the laws that guarantee the right to distance from reality. Thus, the intervention of the social worker should impact positively on the lives of users, effecting the integrity of the service, acting in a humane way, and assist in the process of changing their reality.