Impacto do capital intelectual na performance organizacional

Abstract

It is verified that in the last decades, gradually, there has been changes happening in the society which generated a process of world globalization that suggests new perception and interpretation forms of the society as a whole. As consequence, the companies began to notice the existence of a new production factor to be managed, in other words, the intellectual capital. Starting from the presented context, the problem of research of this dissertation had been consisted of investigating the impact of the intellectual capital in the organizational performance. This work presents a descriptive-quantitative study of 57 companies that received the Prêmio Qualidade RS 2004, with the objective of evaluating the impact of the intellectual capital in the performance of these companies. The data were analyzed through the descriptive statistics, of the correlation and of the regression. The main results obtained in the descriptive statistics were the following ones for the presence level: the philosophy that motivates and participate, trust between company and the collaborators and great reputation of the company front to customers and suppliers. In relation to importance of the intellectual capital for the performance were the following variables: delivery of products to the customers in a fast and efficient way, leaders' respect, marks of the company very known by the market and identification of the customers' needs. Analyzing the averages of the variables of the performance of the companies was contacted that the three variables were high. It has been analyzed the coefficients of correlation of the variables meditated to the pairs and it was possible to identify that, the considered variables of the intellectual capital possess significant correlations among them, unlike the correlation of those varied with the organizational performance that are not significant. In the regression analysis, the regression method used was the stepwise. The coefficient of determination of the no-considered variables was 62,3% and for meditated was 36,5%, and the first model (no-considered variables) it is preferable a second (considered variables), because the first one presented larger determination coefficient. In agreement with the tests of ANOVA and the t test, had been verified that the models and the variables were significant. The results of the tests of adaptation of the model showed were not multicollinearity problems, like heterocedasticity, like autocorrelation and normality in the regression models for the considered variables and no-meditated. The results don't allow us to discard the theoretical statement that the intellectual capital is source of competitive advantage. However, for the companies that received the Prêmio Qualidade RS 2004, the intellectual capital just explains a small part of the organizational performance.