Educação continuada e mudança organizacional no núcleo integrado de bibliotecas da Universidade Federal do Maranhão

Abstract

Organizational change process requires a dynamic performance. In this context, continuing education, related to qualifications, skills, knowledge and creativity, has an important influence on the improvement of professionals and it helps their acts in the current competitive. This research concerns the qualifications of the federal employees and it aims to bring better outcomes in their workplace. This study was held at Núcleo Integrado de Bibliotecas (NIB), Federal University of Maranhão (UFMA), and it focuses the public administration whose purpose is the mode of their work, to achieve satisfactory collective needs. It is presented the following objectives: i) to identify the actions of continuing education conducted in NIB / UFMA; ii) to mention the elements associated with continuing education that supply changes in organizational routine; iii) to investigate the results pointed by iniciative of continuing education at NIB. Regarding methodological procedures of the study, it was performed a qualitative approach with descriptive characteristics and it was used the study of a single case. Data collection was performed by non-participant observation and documental research and by semi-structured individual interviews. The results presents that continuing education predisposes people to change their behavior, but that organizational support has an important contribution to the maximization of results and productivity in the organization. It was also possible to identify the need that this evaluation is necessary in order to measure the improvements to this institution (UFMA). Establish the usage of continuing education would be applicable and relevant for both the organization and for the employees.