Um modelo gerencial de qualidade para micro e pequena empresa de confecção com base no perfil liderança.

Abstract

The present research has as mark to propose a Managerial Model of the Quality which can aid the personal computer administrators and small companies (MPEs) of making, in order to assure the continuous improvement in the productive process with base in the profile leadership. The MPEs object this study was in number of six (6), located in the municipal district of Toledo - Paraná. The data were lifted up through the application of questionnaires. For the analysis of the data the managers' profile is evidenced, with relationship to the leadership. It was suggested a model that provides, to MPEs of makings, they solve your problems in an appropriate way, above all starting from the collaborators' perception, providing, as consequence, a constant improvement of the processes and pattern of quality of the makings. Therefore, the Model search through pertinent adaptations an effective administration, with an administration proposal with perspective of continuous improvement, of MPEs of makings.