Potencialidades e desafios no caminho do cuidado humanizado nas redes de atenção à saúde

Abstract

The National Humanization Policy focus on humanization as a device for the SUS reenchantment, so that actions based on the restructuring of health care can respond with effectiveness , efficiency, safety , quality and equity , the Brazilian population’s health needs. This study objective to identify how the National Humanization Policy can be applied at Primary Health Care and also how it contribute to the itinerary care of users in the health care networks in the health workers’ opinion of this level of attention from the city of Santa Maria / RS.It is an exploratory and descriptive research carried out with the health workers from the Family Health Strategy (FHE) units in the city of Santa Maria / RS. Data were collected through semi -structured interviews; between the months of June to August 2015 .The sample was consisted of 78 health professionals. Data analysis was based on textual discourse analysis. The results highlight three categories: Strengthening Primary Health Care / FHE through the National Humanization Policy; Health care itinerary and (Re) Structuring Health services. It is concluded that the National Policy of Humanization enables the formation of the bond, extended care, concept of subject’s singularity and integrality of health care. The itinerary of care is seen fragmented and decontextualized, weaknesses stem from the absence of a care line aiming guide the user. The health care networks are weakened and not very active, permeated by structural difficulties both in the physical structure as the working relationship between the different levels of care.