Implementação do módulo de retenção da expertise gerencial (MREG) através de trouble ticket no sistema integrado de monitoramento de redes (S.I.M.)

Abstract

In order to keep the computing environment stable and under control manager tools are required to assist in data collection and implement a plan for decision making for rapid response to suspected or confirmed incidents, such as attacks, instability and outages . With monitoring tools you can get a better understanding of the network, both for its operation, as the deviant occurred. In order to assist the manager in the task of solving such problems, the Group and Network Applied Computing, Federal University of Santa Maria (GRECA / UFSM) study existing tools and develop the Integrated Monitoring (SIM). This is an application that integrates and correlates the alerts output monitors network thus generates automatic tickets that are displayed in a single interface, facilitating the interpretation of possible incidents. For this tool can assist the manager to get the solution in a short time, has as purpose to develop and integrate the module retention Expertise Management (MREG). This module is intended to retain part of the expertise management, creating an information base (aggregating the causes of the incident textual description of how the manager solved). In this context the S.I.M. search the base, the solutions related to the incident detected and make possible the visualization of decision making. So the manager can be based on past occurrences, making it more efficient and timely action manager, aiming to eliminate false positives and reduce the delay in seeking care.