Gerenciamento de projetos em um setor de engenharia: dos processos de gestão à implantação de um PMO

Abstract

The competitiveness and longevity of companies in the market are increasingly challenging aspects, where projects are natural responses, within this perspective. These projects, when managed correctly, are able to circumvent the difficulties faced and assist in achieving the strategic objectives. To raise the quality of this management and increase the teams productivity, the Project Management Office is gaining more and more prominence. This organizational structure has the ability to provide support, monitoring and minimize the risks associated with the process of project management. Aiming at the importance of projects within organizations and the benefits of implementing a PMO, this article seeks to structure a proposal adapted to the Process Engineering sector of an industry in the segment of items for civil construction. In order to fulfill the purpose, the present research is divided into contextualization of the scenario, definition of a methodology to a project management for the organization and construction in the proposal for implementation of the PMO. The first phase was composed of interviews, direct observation, documental research and focus group. The second step involved creating the flow using BPMN (Business Process Model and Notation) notation and building standard documentation. And the last step was composed of the PMO Value Ring methodology application. As a result, it was possible to obtain the sector's current scenario characterization related to the managed projects function, in addition to mapping the main difficulties. From this, a flow of roles and responsibilities was formatted with the BPMN notation. And finally, the construction of a proposal for the implementation of a PMO with: 17 functions with described levels of execution, 5 performance indicators of these functions, a mapped collaborator evaluated for the functions performance and a return on investment of 1021%. The functions have 82.7% of adherence to expectations, while the employee has an adherence to the competence of performing the functions above 70%, which together with the high ROI, indicate the robustness and quality of the proposal built. Thus, it is understood that this study brings contributions both academically and in the business sphere.