Governança de TI: um estudo na UFSM Campus Frederico Westphalen

Abstract

Governance of information technology (IT) is becoming important in the organizations, because it facilitates decision-making through the alignment of IT with the area (of business) the focus of the organization. However, the IT governance is a slow and expensive process in terms of infrastructure and resources. This paper presents a study about IT governance in an advanced campus of the Federal University of Santa Maria (UFSM-FW) and propose a reorganization of the IT services with support to the open source tools. The study demonstrated the necessity of a restructuring of the IT sector and that the support of the tools for automation can turn the UFSM more manageable. KEY-WORDS: IT Governance, framework, tool.