Comportamento de cidadania organizacional e engajamento no trabalho: um estudo em uma concessionária de energia elétrica

Abstract

This study was developed with the purpose of investigating the relationship between the Organizational Citizenship Behavior (CCO) and Work Engagement from the perspective of Class Electricians and Tutors who work in an electric power utility located in the interior of Rio Grande do Sul. In order to achieve this objective, a descriptive research was carried out, of a quantitative and qualitative nature (mixed method), having as strategy the Case Study. In the quantitative stage, the Electricians and Class Officers answered a questionnaire elaborated from the following models: Organizational Citizenship Behavior Scale (ECCO) by Bastos, Siqueira and Gomes (2014); Utrech Engagement Scale (UWES) by Vazquez et al. (2015). Already in the second moment of the research, in the qualitative step, the Electricians and Charge of the Class, participated in individual interviews. The interviews took place from open questions that were elaborated based on the models used in the quantitative stage. The collected data had their analysis also divided into two stages: quantitative and qualitative. In the quantitative analysis the data were described by means of descriptive statistics, factorial analysis, with Cronbach's alpha indicator with the aid of SPSS software. In the qualitative step, the content analysis was performed. The main results found in this study show that there is a relationship between CCO and Work Engagement from the Dimensions of Organizational Image and Dedication. The analysis also enabled us to verify that, in the organization being researched, there are behaviors linked to the CCO, being actions to disseminate and defend the image of the organization, actions that contain proposals to innovate the sector and activity, as well as aid actions, support to colleagues when personal or professional problems arise. In addition, it has been observed that the level of Engagement in the Work of the Electricians and Classmates are within the average, this indicates that they tend to deal adequately with the demand and resources available in their work environment.