Gestão do conhecimento em uma empresa de tecnologia da informação

Abstract

Given the globalization of a highly competitive market, Knowledge Management emerges as an important organizational development strategy for companies that qualitatively work in the construction and reconstruction of individual, collective and technological knowledge in the day-to-day management of their business practices. Thus, it is pointed out the subject of Knowledge Management as the object of study of this Work of Completion of Course in Production Engineering, delimiting the discussions, in business scope, in the development of a research in an Information Technology company, with the objective of describe a set of processes related to the activities attributed to a position within an information technology company, so that, regardless of the employee who will occupy such position, he is able to execute his activities delivering a result with the quality expected by the company. This work has as methodology the action research. Thus, a survey was carried out on the activities that a collaborator performs in the role of Financial Assistant, which served as a basis for the Business Process Modeling Notation process for each activity of this function. After the completion of the mapping, an indicator of adherence to reality was made for the analysis of the material produced through the mapping of processes. Thus, although the material produced is adherent to the execution of the activities performed in the role of Financial Assistant, the replicability of this work for the other positions of the company demands a more in-depth study. However, the material produced met the demands of the company, fulfilling the general objective of this work.