Hospitalidade turística: um estudo sobre o Aeroporto Municipal de Santa Maria, RS

Abstract

Tourism is an area that encompasses the political, economic, social, cultural and environmental context of a given locality. It involves the movement of people through different places, travelers in search of leisure, to know territories, cultures, communities. In this sense, one fundamental aspect stands out in particular, which is hospitality, the act of welcoming, of welcoming. In this study we propose a discussion about hospitality in airports, specifically in Santa Maria Airport, RS. The methodological procedures were developed from a quali/quantitative research. In the first stage a bibliographic and documentary review was carried out; in the second stage the construction of the research instrument, based on an adaptation of the studies on hospitality in urban spaces in Grinover (2006, 2007), for airport equipment. The instrument was applied online through the google forms platform, obtaining 222 respondents. The results of the survey point to the need for a readjustment of the infrastructure offered to users, there is great potential for the development of actions with emphasis on hospitality offered by the airport.