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A qualidade de vida no trabalho sob a percepção dos servidores da Universidade Federal do Pampa
(Universidade Federal de Santa Maria, 2015-06-01)
Public institutions, aiming to provide best quality services and to the welfare of civil servants, are implementing a personnel management restructuring, aimed at the promotion of Life Quality at Work (LQW). However, many ...
Avaliação do impacto da capacitação de colaboradores na satisfação dos usuários dos restaurantes universitários da UFSM
(Universidade Federal de Santa Maria, 2015-02-26)
The term satisfaction can be regarded as the idea formed during or after use or consumption of products or services from a specific supplier (SOLOMON, 2002). Nevertheless, improved human capital, humanware, is essential ...