Buscar
Itens para a visualização no momento 1-1 of 1
Qualidade esperada versus qualidade percebida: um estudo em uma empresa de serviços jurídicos
(Universidade Federal de Santa Maria, 2019-07-01)
The purpose of this study is to analyze the expectations and perceptions of the clients of a Law Office located in the city of Panambi- RS, for which the Servqual model and the five dimensions of quality were applied, being ...