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A integração do modelo Kano com o Balanced Scorecard com ênfase na satisfação dos clientes internos e externos
(Universidade Federal de Santa Maria, 2011-03-14)
The global scenario shows that dairy cooperatives are exposed to an increasing global competition. In this picture, the function of the quality and strategic area is critical to assist in making decisions and maintain ...
A gestão do design como diferencial de qualidade nas indústrias moveleiras do Alto Uruguai gaúcho
(Universidade Federal de Santa Maria, 2011-05-20)
The development of technological innovation, driven by the internationalization
process of companies, products and markets, is triggering major changes in
economic performance, competition, in deregulation and in the ...
Estudo de caso sobre a satisfação do consumidor da Feira de Economia Solidária em Santa Maria - RS
(Universidade Federal de Santa Maria, 2011-03-15)
Fairs of solidarity economics stand out, increasingly, in world s economy. However,
the great challenge is to offer quality in products and services to consumers, who
become more and more demanding and critical. This ...
Atributos da qualidade de capacete para motociclista: a percepção dos profissionais motofretistas e mototaxistas
(Universidade Federal de Santa Maria, 2011-06-03)
The purpose of this dissertation was doing a survey of perceptions of the
professional motorcycle users about the quality of the product helmet as work
equipment required. The study area was the city of Santa Maria RS, ...
Percepção sobre custos da qualidade em indústrias: um estudo de caso
(Universidade Federal de Santa Maria, 2011-04-07)
This study aimed to assess how we are applying the Quality Cost Management in the industries of the central region of Rio Grande do Sul, check whether the company has quality management and costs with their production ...
Subsídios para implantação de sistema de gestão ambiental segundo a NBR ISO 14001:2004. Um estudo de caso
(Universidade Federal de Santa Maria, 2011-08-18)
This paper presents the parameters that should guide an environmental management
system for a car dealership in Santa Maria, RS. taking as a basis the technical
recommendations contained in ISO 14001. To this end, carried ...