Logística reversa: um estudo de caso no distrito industrial de Santa Maria - RS

Abstract

The concern for environmental issues and the large solid waste from the industrial sector triggered an alert that it was necessary to look for alternative industries to manage such waste. Reverse logistics fits in this context because it is considered a sustainable alternative for managing these wastes. In this sense, this study presents the problem as a question: what are they and how the determinants of reverse logistics interfere with the level of it’s utilization in the companies of the Industrial District of Santa Maria - RS? From this we sought to identify the factors motivating the implementation of reverse logistics in industrial district of the city of Santa Maria in Rio Grande do Sul. This is a descriptive research approach to the problem of qualitative and quantitative way, and their data collection developed through a form, by allowing direct contact with the respondent. Twelve of the collaborative study were ten companies had reverse logistics and presented as motivating factors for the adoption of the process cost reduction, differentiation in services, customer loyalty, customer service or anticipated legal obligations, and environmental issues. Of the aforementioned factors that most impact the decision process are the use of environmental and legal requirements.