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A qualidade da experiência e suas relações com a satisfação e a intenção de retorno: o caso do parque Beto Carrero World
(Universidade Federal de Santa Maria, 2016-12-11)
Understanding what drives a tourist's satisfaction is one of the most relevant areas of marketing research. In the tourism industry, satisfied tourists tend to repeat their visit because of their positive experience. The ...
O sentido do trabalho para profissionais da educação: uma análise comparativa entre professores de instituições da rede pública e privada de Santa Maria - RS
(Universidade Federal de Santa Maria, 2016-07-08)
The meaning of work is its value to the subject's eyes and the representation that it is done. It is consistency between them, driven by the expectations and values, which directs actions. It is understood that understand ...
Governança dos atores locais em um cluster turístico: a associação de produtores de vinhos finos do vale dos vinhedos (APROVALE)
(Universidade Federal de Santa Maria, 2016-05-23)
Tourism comprises a set of equipment and services offered that together form the tourism product. Due to complementarity, interdependence and geographic concentration it is possible to understand destinations as clusters, ...
O papel dos influenciadores de internacionalização no desempenho internacional das empresas de base tecnológica
(Universidade Federal de Santa Maria, 2016-05-23)
Given the constant need for change, innovation generated by technology-based companies are able to make changes and efficient business models in increasingly insecure markets. At the same time, the context in which the ...
Parceria dos empréstimos entre as bibliotecas universitárias da cidade de Frederico Westphalen
(Universidade Federal de Santa Maria, 2016-05-06)
The need for greater administrative efficiency in the public sector makes the society reveal their need for quality in products and services. One way to meet the users/customers expectations is through partnerships. This ...
Proposta de um sistema de business intelligence para suporte a gestão dos cursos de graduação da Universidade Federal do Pampa
(Universidade Federal de Santa Maria, 2016-07-11)
Business environments in modern organizations, especially the Universities, have suffered deep transformations in the past few years, and so become more complex, what demands more information from the managers for the ...
O portal UFSM na perspectiva dos acadêmicos: uma avaliação em seis dimensões
(Universidade Federal de Santa Maria, 2016-08-17)
information and services through the World Wide Web. The theoretical framework was
composed of studies about the e-Gove and references for evaluation of governmental websites
and portals. The main objective of this study ...
Contribuições para um modelo de universidade verde: competências e comportamentos para a sustentabilidade
(Universidade Federal de Santa Maria, 2016-01-22)
Universities, an organizational complex type, are continuously required to contribute to the
discussion of sustainability, mainly because it is an educational environment and not just
productive, as the industries and ...
Avaliação da qualidade dos serviços prestados pela direção do Centro de Ciências da Saúde da Universidade Federal de Santa Maria (UFSM)
(Universidade Federal de Santa Maria, 2016-02-03)
This study aimed to evaluate the degree of satisfaction of users of the subunits of the Health Sciences Center of the Federal University of Santa Maria (UFSM). To achieve this objective, an evaluation survey instrument ...