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Aplicação do SERVQUAL e Analytic Hierarchy Process: ferramentas para melhoria dos serviços prestados pelo Hospital Universitário de Santa Maria, RS
(Universidade Federal de Santa Maria, 2016-02-26)
Public health is characterized by the importance of ensuring equitable and universal access to all Brazilian citizens, through quality and coverage procedures. Health is essential and necessary for a large portion of the ...
Sistemática para combater perdas no processo produtivo de indústrias de pequeno porte de confecção
(Universidade Federal de Santa Maria, 2013-08-09)
The companies have sought ever more efficient ways to organize to achieve their goals and, therefore, the search for a productive system that presents a good performance is one of important factors for the company to reach ...
Fragilidades ambientais aplicadas à gestão da qualidade das águas: estudo de caso da bacia do rio Santa Maria, RS.
(Universidade Federal de Santa Maria, 2011-08-25)
The rapid growth of urban centers and the increase in deforested areas and agricultural
activities, coupled with a lack of proper management of water resources has generated large
amounts of waste carried to water bodies, ...
Sistemas ERP: a gestão do processo de implantação em universidade pública
(Universidade Federal de Santa Maria, 2011-03-23)
Public institutions, more specifically public universities, require considerable changes in management and administration. For this changes may be implemented, the incorporation of new technology and integrated systems is ...
Proposta de diagnóstico da inovação e competitividade no setor de serviços
(Universidade Federal de Santa Maria, 2011-06-27)
Given the context of a growing stake in the Brazilian economy's service sector, contributing to increased competitiveness, innovation in services is an issue that demands to be studied in greater depth and understanding. ...
Modelagem para a mensuração do desempenho de linhas de produção para indústrias frigoríficas
(Universidade Federal de Santa Maria, 2015-03-05)
measuring their performance possible, these days, to get a more accurate reflection
of reality found in relation to the environment in which it is inserted. Against this
backdrop, this paper aims to propose a model for ...
Empreendedorismo e nanotecnologia farmacêutica
(Universidade Federal de Santa Maria, 2011-04-28)
For years now, the world has been going through constant changes leading
organizations and societies to a progressive motion causing significant changes. Part
of these changes has been caused by the entrepreneur whose ...
Análise do custo de medicamentos quimioterápicos, por meio de modelos ARIMA - ARCH
(Universidade Federal de Santa Maria, 2011-08-15)
Today's medical treatments are becoming more expensive, in view of this plan and
control costs are mechanisms that can ensure the survival of hospitals. The present
study analyzed the cost of medications relevant financial, ...
Flutuação dos níveis de água subterrânea em microbacias hidrográficas do rio Vacacaí-Mirim
(Universidade Federal de Santa Maria, 2011-09-09)
The intention in this work is to study (locally) the fluctuation system of groundwater levels in two small watersheds. We selected Rancho do Amaral and Rincão do Soturno small watersheds for being representative of the ...
Análise ergonômica das condições de trabalho dos técnicos administrativos da Reitoria da Universidade Federal de Santa Maria - UFSM - RS
(Universidade Federal de Santa Maria, 2011-03-31)
The occurrence of musculoskeletal pain symptoms has increased morbidity statistics in large companies. The aim of the present study is was to identify the relationship between work conditions and the occurrence of symptoms ...