Utilização do modelo de excelência da gestão na elaboração de um plano de melhorias gerenciais para empresa de serviços de Santa Maria, RS

Abstract

The constant changes in the world economic scenario are unpredictable and uncontrollable, providing a competitive environment among companies of all segments. In order to promote the sustainability of companies in this context, the Modelo de Excelência da Gestão (MEG) emerges as a catalyst agent to adapt to the market needs and global competitiveness. In this context, the following study aims to propose managerial improvements, based on MEG, for a business consulting firm in Santa Maria, RS. The same presents an applied nature and a qualitative approach, being a case study that has as an exploratory and descriptive objective to propose a plan of improvements and to solve the lack of management practices in the studied company, promoting a greater alignment of the activities with the competitive strategy of the managers.