Socialização da informação: uma ferramenta de mediação e resistência usada pelo Serviço Social no acesso a direitos

Abstract

This Course Completion Work is result of reflections made in the Social Work Internship, carried out at Associação de Apoio à Pessoa com Câncer (AAPECAN), as well as the debates, throughout the course, that articulate the three constitutive dimensions of the profession: theoretical-methodological, technical-operative and ethical-political. This essay follows the Critical Dialectical Method, using documentary research on laws, projects, reports and institutional documents, bibliographic review in different sources such as books, scientific journals, articles, among other materials that address the theme, in addition to observation during the internship. From the theoretical-practical experience, it was noted that the public services users demand access to information about their rights. In this sense, this study seeks to give visibility to the right of and the access to reliable information. Faced with a pandemic, which has impacted the world, besides the spread of fake news present in everyday life, the challenge for professionals is to guarantee access to information as an indispensable right in the exercise of citizenship and in the strengthening of democracy, in search of a more equitable society. Social workers in intersectoral teams can find several strategic possibilities within the pedagogical dimension of their work, seeing the democratization of information a duty for greater social participation. As a major challenge, it is essential to fight for a critical professional project to guide social workers, so they can amplify the right of citizens to access information essential for them, taking into account the neoconservative and proto-fascist wave that has been depriving rights, distorting data and facts, and camouflaging reality