Modelo de excelência como uma ferramenta de diagnóstico e melhoria de práticas de gestão em uma concessionária de equipamentos agropecuários

Abstract

In an extremely competitive and aggressive market it is important to have some strategies and practices to reach a competitive advantage. For that, the research tries to find a method where a company can use tools such as the management excellence model and management practices aiming at competitive advantage against other companies. This study is an action research applied in a familiar business, an agricultural dealership in the city of Santa Maria - RS. After the interviews with the director using the self assessment questionnaire of the 2015 cycle of MPE Brasil, it was possible to find two possible problems that could be resolved, one was related about a communication channel between the managers and the employees, the other implementation was about the creation of a dashboard to measure the indicators that was created. After that was needed to measure how impactful were these actions applied in the company with the administrative manager and the director having an operational and an organizational vision, with both giving good feedback about the research, it is possible to conclude that the objectives of this study were completed.