Mapeamento de processos como ferramenta de análise de oportunidades de melhoria em uma clínica médica

Abstract

The health services sector stands out for its great economic weight and importance on the development of society. However, although there is a market growth, hospital organizations face increasing challenges regarding the need to improve the efficiency and quality of their services. Thus, this work sought to analyze the flow of administrative processes in a medical clinic in the state of Rio Grande do Sul, seeking to implement improvements in the tasks performed. For this, a case study was carried out, by mapping the activities of the sectors that involve the medical procedures form, in which it was possible to understand the process flow and diagnose wastes, in order to propose actions to improve activities. The main results found show that, through the elaboration of the process mapping, the company currently has the knowledge and clear understanding of the processes by all sectors. In addition, the remodeling of activities represented a 6% reduction in the work carried out by the sectors with regard to tokens.