Mapeamento e fluxo de processos do departamento de material e patrimônio (DEMAPA/UFSM): identificação de problemas documentais

Abstract

This work will present a study on the mapping and flow of processes related to the Department of Material and Heritage (DEMAPA) of the Federal University of Santa Maria (UFSM), this theme was chosen due to the demand that is used in the sector. The effectiveness of the development of the process from the beginning is directly related to the activities of the place. The main objective of the work is to identify the problems that are in the daily life related to the Flow of Processes and Documentaries Problems, for this it was necessary to elaborate the Mapping using some tools that were created and carried out in the place and that Served as basis to go ahead with the study. From the moment the mapping and the flows became visible it was possible to check the existing problems and to point out the possible reasons for them to occur.