Orientações às/aos usuárias/os do serviço de atenção domiciliar do hospital universitário de santa maria: possibilidades de intervenção do serviço social

Abstract

This undergraduate thesis (UT) comes from the experience acquired in the internship accomplished in the Home Care Service of the University Hospital of Santa Maria (HCSHUSM). It aims to provide a knowledge, of the main and necessary information about referrals related to the rights and benefits that the patient has when receiving Social Services attendance during the period of hospitalization in the program. It aims to demonstrate some of the main skills of the social worker in their work process in the hospital context, such as guiding the population in identifying resources for care and defense of their rights to health, conducting home visits, performing technical expertise, opinions and disseminate information and knowledge on Social Work matters. In the case of HCSHUSM, the main element of the social worker job is attention to the defense of the rights of the person in home care situation. This UT draws attention to the importance of the investigative attitude inherent to the professional performance of the social worker and to the need to work with instruments and tools, adequate for their professional work, which propitiate the involvement of the target audience in the work process. It puts into the scene the social worker's work process as an articulated intervention to the perspective of emancipation of the subjects, respecting their rights and defending their citizenships by democratizing the inclusion of the subjects to the relevant social public policies.