Melhoria do processo de logística de descarte de resíduos industriais em uma encarroçadora de ônibus

Abstract

The bus market has undergone remarkable growth in recent decades, driven by various economic, social, and environmental factors. In this context, increasing awareness of environmental issues and the urgency to reduce carbon emissions have heightened society's interest in more ecologically friendly means of transportation. This, in turn, has drawn the attention of manufacturers to the need to optimize their processes, aiming for waste minimization and cost reduction through effective methodologies. In this sense, the present research aims to analyze and propose improvements to the waste collection process, outlining the benefits obtained through the mapping of the waste collection process using a hybrid process mapping tool containing elements from BPMN and VSM. To achieve this objective, the research was divided into four distinct stages: (i) selection and contextualization of the process, involving the choice of activities to be analyzed and contextualization of the processes in question; (ii) process mapping and analysis of the current state, during which all details of the current state of the process were mapped, with the collection of relevant indicators, including a thorough analysis of the processes and gathering insights to identify possible improvements; (iii) implementation of an action plan and design of the future state involving the proposal and implementation of improvements with the aim of optimizing the process; (iv) final considerations, analysis, and discussion of the results, highlighting the outcomes achieved with the implementation of improvements, as well as discussing the benefits attained, challenges faced, and lessons learned throughout the process. In this way, the research seeks not only to analyze the potential for process improvement in the bus industry but also to provide valuable insights for the sector, promoting more efficient practices.